Refund policy

HOLIDAY UPDATE

All items purchased on or before December 31, 2024, can be returned until January 15, 2025, under the same return conditions.

Refund

It will be our pleasure, upon presentation of the electronic or printed invoice, to refund any new and unused merchandise in its original packaging, within 15 days following the receipt of your order confirmation email.  All refunds will be made in the same form of payment as the original purchase. All shipping and oversize product fees that may have been charged at the time of purchase are non-refundable.

Exchanges

It will be our pleasure, upon presentation of the electronic or printed invoice, to exchange any new and unused merchandise in its original packaging, within 15 days following the receipt of your order confirmation email, at our Baseball 360 location.

The following items cannot be refunded or exchanged: sliding shorts, undergarments, socks, athletic-supports / cups and mouth guards.

Warranty

It will be our pleasure, upon presentation of the electronic or printed invoice, to repair or exchange any defective merchandise in store.  This guarantee does not cover normal wear and tear, improper use and accidental breakage. Wooden bat breakage during use will be subject to the manufacturer’s limited 30-day warranty. See details in store.

RETURN TO A RETAIL STORE

To avoid all return shipping fees, you may return an item in store.

Please follow these instructions:

1. Pack the unused/unworn item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit.
2. Bring your electronic or printed invoice with you to the store as a proof of purchase and price paid.
3. To receive credit, items must be returned within 15 days of the order date.
4. Your refund will be in the same form of payment originally used for the purchase.
5. If a gift card was used for payment and you return an item to our store, the refund will be in the form of a gift card.
6. If a promo card was used for payment and you return an item to our store, any portion that was paid with a promo card will be applied to another promo card, if the promotion is still valid. Otherwise, only the amount applied to your credit card will be refunded. 
7. On presentation of the original invoice, credit for gift returns will be issued in the form of a Baseball 360 gift card.

If you have any additional questions, please contact our Customer Service by phone at 1-418-682-0360 or by email at info@baseball360.ca.